So I'm coming across to Incra - what should I expect with the change?

Once you've advised the Incra team that you're keen to bring your tax & accounting services across to Incra, here's what to expect:

1. You advise your previous accountant that you are changing across to Incra, and let us know once you have done so, providing us with their name, the name of their firm, and phone and email contact details. The conversation with your previous accountant may be uncomfortable, but it can be made simple by explaining that your needs have changed with your stage in business, and you’ve found another accountant to take you forwards.
2. We send an ethical letter to the previous accountant requesting transfer of your records to us. This is standard practice, and it is rare for an accountant to withhold information or attempt to frustrate this process in any way.
3. Your information is closely reviewed by the principal and a senior accountant. Any missing information will be requested from the previous accountant, or sometimes from you (depending on the nature of what is needed).
4. A Client Communication Schedule is prepared with you to record who is the best point of contact for each specific type of communication we will have with you. i.e. some companies have a different contact for BAS to IAS and another one again for year-end financial reporting.
5. We add your entities into our software, which includes Xero Practice Manager, Practice Ignition and FYI.
6. We add you to our agent portals such as ASIC, ATO, etc. and transfer the registered address to Incra’s office address.
7. Our agreed scope of work is set up in our work management platform, called Karbon, and automatic checklists etc. prepared as needed. Automatic checklists are sent for such things as IAS, BAS, and recurring periodical reporting that requires information from you or confirmation that a period has been closed out. Standardised checklists are used for such things as financial statements and individual tax returns. Custom checklists are used for the likes of SMSFs and more complex requests. If you don’t like the format of our checklists you’re allowed to say so, and we’ll adjust accordingly…!
8. Access to your accounting software is set up, whether that is VPN credentials, terminal server access, advisor access to your file, or simply a secure shared folder for transfer of your accounting file.
9. Recurring meeting cycles are discussed & booked. This could include monthly check-in meetings via Zoom, quarterly on-track meetings at your premises, etc.
10. Your last year’s records are entered into our systems for opening balances by one of our accountants.
11. Any outstanding reporting is promptly commenced and your new accounting experience is well underway!